MBA in Customer Relations Mangement


You develop a healthy relationship with customers by providing them with efficient and reliable services whilst keeping in mind their preferences. An MBA Customer Relations Management program from Mizoram University will help provide a basic insight into different marketing strategies and techniques that companies devise to give themselves a unique position in the minds of customers. Our well designed MBA course helps students gain an understanding of different plans organizations develop to identify potential clients and solidify their commitments.

Course Format:



2 years


Any Graduation or equivalent through ( 10 +2 + 3) from a recognized Board /University.

Applicants with relevant work experience of minimum two years shall get relaxation in the eligibility conditions for all PG programmes.

About the Program :

Program Overview:

MBA in Customer Relations Management offered by Mizoram University is a 2-year program through which candidates gain knowledge about various skills and techniques that organizations employ to boost their relationships with customers and maintain them for a long time. During the program, candidates also become familiar with different technologies and tools organizations use these days to forge relationships with customers and gain benefits from them.

Programme Objectives:

  1. To give the student a holistic understanding of customer relationship management.
  2. To help students understand best CRM practices and customer management methodology.
  3. To understand how to successfully implement CRM practices in an organization.
  4. To understand how CRM practices are applied to form relationships with customers and other internal and external stakeholders.

MBA Customer Relations Management from Mizoram University:

This Is How Your Degree Certificate Will Look Like:

Syllabus Overview :

We are blessed to have several top-notch and respected faculty members that come together to develop Customer Relations Management syllabus for students. The content designed and developed by these professionals and industry experts will be made available to you in the form of videos, live sessions, cases, projects, and assignments.

About the instructors

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